Step 1
Go to Shops.
Step 2
Select the shop for which you want to process the refund.
Only users with access to this shop will see and manage its orders.
Step 3
Click on the Orders tab at the top of the window.
Step 4
Search for the order you want to refund.
Step 5
Open the order and click the Refund button.
A ticket is automatically created in NIZU for tracking and audit purposes.
An event is added to the calendar to keep a record of the refund action.
All processed refunds can be found in the Refunds section, available in the sidebar under the OrderLemon menu.
This workflow ensures refunds are traceable, permission-based, and fully integrated into your NIZU and OrderLemon environment.