Step-by-Step Guide

Step 1

Go to Shops.

Step 2

Select the shop for which you want to process the refund.

Only users with access to this shop will see and manage its orders.

Step 3

Click on the Orders tab at the top of the window.

Step 4

Search for the order you want to refund.

Step 5

Open the order and click the Refund button.

What Happens Next

• A ticket is automatically created in NIZU for tracking and audit purposes.

• An event is added to the calendar to keep a record of the refund action.

• All processed refunds can be found in the Refunds section, available in the sidebar under the OrderLemon menu.

This workflow ensures refunds are traceable, permission-based, and fully integrated into your NIZU and OrderLemon environment.