Tickets: guided requests. A ticket type can now ask a few precise questions, one step at a time, instead of one free description. Five guided forms are ready to use: Bug report (where, how, who and when), Wish (the problem today, what it would solve, your idea), Billing question (account e-mail, invoice or credit note, reason), Sales enquiry and Job application. Switch it on per ticket type in Settings, Tickets, under "Guided tickets".
Tickets: a new ticket starts with "What do you need?", with one card per ticket type. It works the same for your team, for clients in their portal and on the public ticket form.
Tickets: bug reports can include a screenshot or a screen recording taken straight from the browser, and the browser, device and page are added automatically.
Tickets: "How much does it affect your work?" sets the ticket priority by itself (when ticket priorities are switched on).
Tickets: "Ask for details" on any ticket sends the client a link to a short guided form. Their answers come back as a reply on the ticket, without signing in.
Tickets: admins can edit the questions of every guided form (add, remove, reorder, make optional or required) and go back to the original questions at any time.
Tickets: a sales enquiry sent through the public form by somebody new is also added to your Leads.
Tickets: on a guided ticket, every question and its answer is shown as its own card with an icon, grouped by step, so a request reads at a glance. The impact is colour coded.
Tickets: clients choose the invoice or credit note concerned from their own documents when they ask a billing question.
