RentOp best practices

These habits keep the calendar right, the website attractive and the paperwork done with the least work for the agency.

Calendar and channels

• Connect every channel before you publish. Add the Airbnb / Booking.com / Vrbo calendars first (Add a channel calendar on the property's Airbnb & co tab), and paste RentOp's address into each channel too, so the website never offers a night already sold elsewhere.
• Check clashes the same day. A red outline on the calendar means a channel sold nights you had already sold call one guest and move or cancel early. The Dashboard counts them for you.
• Close nights, do not fake bookings. For the owner's stay or works use Close nights with a reason. Closed nights are sent to the channels and never show up as revenue.

Prices

• Keep one price list. Set seasons in RentOp rather than typing prices into each booking; the website, the invoice and Marvin then always agree. Use Price for the whole stay on a booking only for a channel's payout or a price you agreed.
• Use short seasons for peaks. Where two seasons overlap the shorter one wins, so a one-week Christmas or August season can sit inside a long Winter or Summer.
• Check with Try a price after every change: it shows the guest's exact lines.
• Choose a deposit for long lead times. “A deposit when booking, the rest before arrival” lowers the first payment; RentOp reminds the guest of the balance by itself.

Photos, videos and the website

• Pick the featured item on purpose. The star (Make this the featured photo or video) decides what opens the listing and the search card. Choose the most inviting room or the view, not the façade.
• Keep featured videos short and calm. A featured video loops without sound on the card and the property page: 10–30 seconds of a slow walk through the place works better than a fast montage.
• Use a wide, sharp banner. In Settings → Website → Banner, a photo at least 2000 px across, or a 10–30 second video. Raise Darken the banner until the white title reads easily on the brightest part of the picture.
• Translate your best properties into the languages of your guests on the Translations tab; visitors get the site in their own language automatically.

Guests, compliance and operations

• Fill in the registration number of every short-stay property and switch on A property needs its registration number to go on the website in Settings → General. EU rules (2024/1028) require it on every listing.
• Ask guests to fill in the guest list on their booking page before they arrive the police register is then ready without retyping. Before downloading the CSV, fix every red dash in Reports → Guest register.
• Assign a cleaner to each property (Who cleans on Details) so the cleaning task lands with the right person, due before the next arrival.
• Put arrival details in “Arrival instructions”, not in the description: they are only sent to confirmed guests shortly before arrival.
• Declare the tourist tax from the report. Reports → Tourist tax gives the guest-nights and the amount per month the same figures as on the invoices.
• Read reviews before publishing them and reply replies show on the website under the review.

Settings once, then leave them

• Go through every Settings tab once: General, Website, Payments, Taxes, Messages, Agreements, Channels and Lists. Each saves on its own, so you can do one a day.
• Check that Stripe or Mollie shows “Ready” on the Payments tab before you publish; otherwise guests cannot pay online.
• Keep the Lists short. A few clear property types and the amenities guests really filter on (Wi-Fi, parking, pool, pets) make the website easier to search.
• Give each role only what it needs: cleaners need no RentOp rights at all they see their cleaning tasks in Tasks.