Overview

Remote Partner Support lets you give a trusted NIZU partner temporary access to your account, so they can fix an issue without you being online. You describe the problem, send a support link, and the partner signs in as you to look into it.

It is meant for everyday issues: a setting that doesn't behave, a document that won't generate, a configuration you need help with. No call or screen-sharing session needs to be planned; the partner works on it when they can.

What you are granting

A support link gives the partner full access to your account for 72 hours. Read this before you send one.

• They are signed in as you. The partner sees and can do everything you can in NIZU.
• No password is shared. The link itself grants access; your password stays private.
• Access ends after 72 hours. The link expires automatically, or earlier if you disable it.
• One link at a time. While a link is active, you manage it from the same place you created it.

How to request remote support

1. Open the user menu in the top-right corner and click Remote support.
2. Read the explanation in the window that opens. It reminds you that the partner will be signed in as you, without a password, for 72 hours.
3. Pick a partner from the list. Currently Makeflow is available. The partner's email address is not shown.
4. Describe the problem in the text field. This field is required, so be specific: what you were doing, what you expected, and what happened instead.
5. Click Send the support link.

The partner receives your request and can open the link from then on.

While a support link is active

An amber On badge appears next to Remote support in the user menu, so you always know access is open.

Click Remote support again to see the status of your request:

If the partner hasn't opened the link yet, they haven't started working on your account.

Ending access early

You can close access at any time, before the 72 hours are up.

1. Open the user menu and click Remote support.
2. Click Disable support link.

The link stops working immediately and the On badge disappears. Disable the link as soon as your issue is solved; there is no reason to leave access open longer than needed.

Featured partner: MakeFlow Belgium

MakeFlow Belgium is the first NIZU partner available through Remote Partner Support. It appears as Makeflow in the partner list.

When you send a support link to Makeflow, their team receives your problem description and can sign in to your account to investigate and resolve it. More partners may be added to the list over time.