This guide walks through the simple “one-click refund” process shown in the tutorial video.

1. Navigate to the Orders Section

• After logging into OrderLemon Admin via NIZU Cloud, go to the Orders module.

• You’ll see the list of recent orders, their statuses, customer names, amounts, etc.

2. Select the Order to Refund

• From the list, find the specific order you want to refund.

• Click or tap it to open the Order Detail View .

3. Locate the Refund Action

• In the order detail page, look for a Refund (or “Issue Refund”) button or action.

• The UI may show this button near payment details or in an action menu (ellipsis / dropdown).

4. Confirm the Refund

• Once you click Refund , a confirmation dialog should appear (e.g. “Are you sure you want to refund this order?”).

• Confirm your choice. This triggers the refund to the client via WhatsApp (or connected payment method).

5. Status Update & Notification

• After the refund is processed, the order status will change (e.g. to “Refunded” or “Cancelled/Refunded”).

• The system will automatically send a refunded notification message to the client via WhatsApp, informing them their money has been returned.

6. Monitor & Audit

• Refunds should be visible in your refund history or order logs (depending on your setup).

• You can filter or search orders by “Refunded” status for audits or reconciliation.

• You may also export reports including refunded orders to CSV/Excel for financial accounting.

Tips & Notes

• Ensure your payment gateway integration supports refunds initiated from the application.

• Double-check the order amount and client details before refunding (to avoid mistakes).

• Keep permission control tight: only trusted roles (e.g. admin, finance) should be allowed to issue refunds.

• Verify that WhatsApp notification templates for refunds are active and correctly phrased (so clients get clear, congruent messaging).