Overview

OrderLemon Admin is a sub-application within NIZU WorkSpace Cloud designed for OrderLemon staff, certified partners, and account managers. It provides all the operational tools needed to manage and support businesses running their WhatsApp shops through the OrderLemon platform.

This internal workspace combines customer management, order control, invoicing, and CRM tools—making it the central hub for day-to-day partner and merchant operations.

Purpose and Core Functions

OrderLemon Admin allows users to:

• Support WhatsApp Shops: Access connected merchant accounts to troubleshoot issues, review order activity, and ensure smooth operations.

• Manage Invoices and Payments: Generate and track invoices associated with merchant activity, subscription plans, and sales commissions.

• Handle Leads and CRM: Capture, assign, and follow up on new leads, turning potential merchants into active OrderLemon partners.

• Monitor Partner Accounts: Oversee registered partner activity, performance, and configuration through unified dashboards.

• Analyze Sales Data: Gain insights into WhatsApp commerce metrics, such as order volumes, conversion rates, and top-performing merchants.

Who Uses OrderLemon Admin

This app is built for internal and partner roles, including:

• OrderLemon Support Staff – assisting merchants and resolving operational issues.

• Sales & Partnership Teams – managing onboarding and relationship tracking.

• Finance & Admin Teams – issuing invoices, managing billing, and reconciling payments.

• Technical Partners – providing setup and configuration support to merchants using the OrderLemon API or integrations.

Access & Permissions

To use OrderLemon Admin, your NIZU Cloud account must be granted the appropriate admin or staff permissions.

• Go to Settings → Roles & Permissions to view or assign roles.

• Access is restricted to authorized internal or partner accounts for data security and compliance reasons.

Key Interface Areas

Once inside the OrderLemon Admin app, you’ll find the following main sections:

• Dashboard – quick view of key metrics: total orders, active shops, and sales performance.

• Orders – view, filter, or manage orders from connected WhatsApp stores.

• Invoices – generate and track billing related to merchants or partners.

• Leads / CRM – track new business opportunities and manage communication history.

• Partners – monitor registered partner activity, commissions, and performance.

• Settings – manage configurations, permissions, and integrations.

Integration Within NIZU Cloud

OrderLemon Admin is fully integrated within the NIZU WorkSpace Cloud environment, meaning it interacts seamlessly with other apps such as:

• NIZU CRM – for centralized contact and opportunity management.

• NIZU Finance – for invoicing and payment tracking.

• NIZU Communication – for WhatsApp message delivery, automation, and campaign tracking.

This ensures that every merchant action, payment, and customer interaction is part of one cohesive workflow.

Why It Matters

The OrderLemon Admin App empowers teams to:

• Deliver faster, more accurate support to merchants.

• Keep financial data in sync across systems.

• Maintain transparency and traceability in partner relations.

• Scale WhatsApp-based e-commerce with control and insight.

It’s the control room of the OrderLemon ecosystem — keeping the platform efficient, compliant, and connected.