Ticket Templates in NIZU are designed to help your support team save time and ensure consistent, high-quality responses across all customer interactions. Instead of rewriting answers to frequently asked questions, your team can use predefined templates to handle common issues quickly and efficiently.

How to Use Ticket Templates

1. Navigate to:

   Tickets > Templates

2. Create or edit a template:

   • Title: Give your template a clear and descriptive name.

   • Content: Write the response message. You can include:

     • Helpful instructions

     • Links to Knowledge Base articles

     • Any other relevant information

3. Assign a Ticket Type (optional):

   • Link the template to a specific ticket type so it only appears for relevant tickets.

   • If no type is selected, the template will be available for all ticket types.

4. Visibility Settings:

   • Mark the template as private if you want it to be visible only to you.

   • Leave it shared to make it available to the whole team.

5. Save the template.

Using templates helps your team reply faster, reduce errors, and maintain a professional tone — especially during busy support hours.

By setting relevant ticket types and visibility options, you can keep your templates organized and context-specific, making your support workflow more efficient and faster.