Nizu Cloud provides a comprehensive support system designed to ensure smooth operations and efficient communication across your organization. This guide outlines the five key support channels available within Nizu Cloud and how to effectively utilize them.
Nizu Cloud offers five primary support options:
Internal documentation is designed for your staff and consultants, providing them with critical information about your products, services, and internal policies. This documentation can serve as a centralized knowledge base (wiki) for any type of internal knowledge, ensuring that your team stays informed and aligned.
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External documentation is intended for public use, primarily targeting your customers and potential leads. This can include user guides, FAQs, product manuals, and any other material that helps customers understand and use your services.
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Internal tickets are designed to help your team manage and track internal issues or test cases related to your software. These tickets can also be converted into tasks, making it easier to assign and monitor progress.
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Client tickets allow your team to manage customer inquiries effectively, ensuring that questions are answered promptly and accurately. This system helps maintain a strong customer support experience.
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Live chat provides real-time communication between your team and external parties, including clients and outsourced staff. It offers a secure and private channel for instant communication.
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Nizu Cloud's support system is designed to streamline communication and knowledge management within your organization. By leveraging internal and external documentation, ticketing systems, and live chat, you can ensure efficient support for both your team and your clients.")