# 2FA Authenticator FAQ

> Do I need any additional accounts or external credentials to use this App? No. The 2FA Authenticator App works out of the box and does not require any external API keys or third-party credentials. Us…

- Page: https://dashboard.nizu.io/knowledge_base/view/80-2fa-authenticator-faq
- Part of: [Knowledge base](https://dashboard.nizu.io/knowledge_base/llms.txt) on NIZU — https://dashboard.nizu.io/llms.txt
- Updated: 2026-10-25T11:50:03Z

##### **Do I need any additional accounts or external credentials to use this App?**

No. The 2FA Authenticator App works **out of the box** and does **not require any external API keys or third-party credentials**.

Users simply need to have a **TOTP-based Authenticator App**, such as **Google Authenticator**, **Microsoft Authenticator**, or **Authy**, installed on their mobile device.

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##### **Do I need any coding knowledge to configure or use this App?**

Not at all. This App is designed to be **fully plug-and-play**.

You only need to **activate and configure** it from the **Admin Panel**, without writing a single line of code.

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##### **What should I do if a user loses access to their Authenticator App?**

If a user loses access to their Authenticator Appdue to **device loss**, **reset**, or **app uninstallation**they will be temporarily unable to log in using 2FA.

In this situation:

1. The user can **submit a re-enrollment or reset request** directly from the login interface.
2. The request will be **reviewed and approved by an administrator**.
3. Once approved, the administrator can **reset the user’s 2FA status** from the Admin Panel.
4. The user can then **reconfigure their Authenticator App** by scanning a new QR code.

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##### **Can I enable 2FA only for clients or only for team members?**

Yes. The App provides **individual control toggles**, allowing you to enable or disable 2FA **independently for clients and internal team users**.

This flexibility ensures that security enforcement aligns with your organization’s operational needs.

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##### **Does this App support multiple languages?**

Yes. The App is **fully translation-ready** and supports multiple languages **out of the box**, including **English**, **Dutch**, **French**, and **Spanish**.

Additional translations can be added manually through the localization settings in NIZU WorkSpace Cloud.