# Order statuses: set them up and keep clients informed

> Create your own order statuses with a colour, put them in order, change an order's status with one click, and let NIZU e-mail the client with the order PDF at every change. (Sales)

- Page: https://dashboard.nizu.io/knowledge_base/view/522-order-statuses-set-them-up-and-keep-clients-informed
- Part of: [Knowledge base](https://dashboard.nizu.io/knowledge_base/llms.txt) on NIZU — https://dashboard.nizu.io/llms.txt
- Updated: 2026-10-25T11:50:03Z

## Order statuses: set them up and keep clients informed

Order statuses are the steps your orders go through. You choose them, so they match how you work: for example New, Processing, Shipped, Delivered. Each change can be e-mailed to the client automatically.

### Create your statuses

1. Go to **Settings → Sales & finance → Orders** and open the **Order status** tab.
2. Click **Add order status**, type the **Title** and pick a colour. Save.
3. Drag the statuses into the order your orders follow.

**The first status in the list is the one every new order gets**, so keep "New" (or your equivalent) at the top. A status that is used by orders cannot be deleted.

An example that suits most shops: *New* (grey), *Paid* (blue), *Processing* (orange), *Shipped* (purple), *Delivered* (green), *Cancelled* (red).

### Change an order's status

- Click the coloured status in the orders list or at the top of the order page, and choose the new one.
- Or use **Edit order** and change **Status**.
- With payment at checkout on, a paid order moves by itself to the **Order status after payment** (Settings → Store), as long as it is still in the first status.

### Keep the client informed

Every status change made by your team sends the **Order status updated** notification. In **Settings → Notifications** (category Order) choose who gets it: the client's primary contact, all its contacts, the contact who placed the order, team members or teams. The e-mail includes the order as a PDF and a **Show Order** button. Its text is in **Settings → Email templates → Order status updated**.

The automatic move after payment does not send this e-mail.

### Where clients see it

In their portal under **Orders**: each order shows its current status, and the order page shows it as a ribbon with the invoices and payments.