# How clients shop: browse, cart and place an order

> Clients search the store, open a product page, add items to the cart, adjust the quantities and click Place order. Visitors can do the same and get an account as they order. (Sales)

- Page: https://dashboard.nizu.io/knowledge_base/view/517-how-clients-shop-browse-cart-and-place-an-order
- Part of: [Knowledge base](https://dashboard.nizu.io/knowledge_base/llms.txt) on NIZU — https://dashboard.nizu.io/llms.txt
- Updated: 2026-10-25T11:50:03Z

## How clients shop: browse, cart and place an order

Shopping in the NIZU Store works like any online shop, on a computer or a phone. This is what your clients see, so you can guide them.

### 1. Find the products

- Open **Store** from the client portal menu (or the Store link of your public pages).
- Type in **Search** to find a product by name or description, or choose a category in the **- Category -** list. More products load with **Load more**.
- Click the eye icon (**Item details**) to open a product's own page with photos, overview, specifications and related products.

### 2. Fill the cart

- Click **Add to cart**. The button turns into **Added to cart** and a green **Checkout** button appears.
- The bag icon at the bottom right opens the cart. Use **−** and **+**, or click the quantity to type it. Going below 1 removes the line. The quantity cannot go above the stock.
- The cart shows the Sub Total, the taxes and the Total, and stays in that browser, even after logging in.

### 3. Place the order

1. Click **Process Order** (or **Checkout**).
2. Check the lines. A logged-in client can add a **Note**, attach files, fill in your order custom fields and use **Add item** for one more product.
3. For event tickets, fill in each guest's first name, last name, e-mail and phone.
4. Click **Place order**.

The client then sees the order with its status and a **Download PDF** button, or, when you take payment at checkout, the invoice with the payment buttons (see [Get paid when an order is placed](https://dashboard.nizu.io/knowledge_base/view/518)). Their orders stay in **Orders** in the portal, with the linked invoices and payments.

### Visitors without an account

When the store is open before login, visitors browse and fill a cart like clients. At checkout:

- If **Accept order before login** is off, they are asked to sign in first. Their cart is kept.
- If it is on, they fill in their name, whether they are an organization or an individual, company name, e-mail and a password, and click **Place order**. NIZU creates their client account and sends them a welcome e-mail with their login.

### Good to know

- Clients cannot change prices or taxes: they come from your items and settings.
- There are no shipping address fields at checkout. Ask for delivery details with an order custom field if you need them.
- Your team is notified of every new order. The client is not sent a confirmation e-mail at that moment; they are e-mailed when you change the order's status (see [Order statuses](https://dashboard.nizu.io/knowledge_base/view/522)).