# Remote Partner Support: Featuring MakeFlow Belgium

> You can get direct remote support on your desktop from our partners directly into your account (Getting started)

- Page: https://dashboard.nizu.io/knowledge_base/view/354-remote-partner-support-featuring-makeflow-belgium
- Part of: [Knowledge base](https://dashboard.nizu.io/knowledge_base/llms.txt) on NIZU — https://dashboard.nizu.io/llms.txt
- Updated: 2026-10-25T11:50:03Z

### ![pasted_image_file6ab60b7614f94-image_oiAVe.png](https://dashboard.nizu.io/files/timeline_files/pasted_image_file6ab60b7614f94-image_oiAVe.png)

### Overview

Remote Partner Support lets you give a trusted NIZU partner temporary access to your account, so they can fix an issue without you being online. You describe the problem, send a support link, and the partner signs in as you to look into it.

It is meant for everyday issues: a setting that doesn't behave, a document that won't generate, a configuration you need help with. No call or screen-sharing session needs to be planned; the partner works on it when they can.

### What you are granting

A support link gives the partner full access to your account for 72 hours. Read this before you send one.

- **They are signed in as you.** The partner sees and can do everything you can in NIZU.
- **No password is shared.** The link itself grants access; your password stays private.
- **Access ends after 72 hours.** The link expires automatically, or earlier if you disable it.
- **One link at a time.** While a link is active, you manage it from the same place you created it.

### How to request remote support

1. Open the user menu in the top-right corner and click **Remote support**.
2. Read the explanation in the window that opens. It reminds you that the partner will be signed in as you, without a password, for 72 hours.
3. Pick a partner from the list. Currently **[Makeflow](https://makeflow.be)** is available. The partner's email address is not shown.
4. Describe the problem in the text field. This field is required, so be specific: what you were doing, what you expected, and what happened instead.
5. Click **Send the support link**.

The partner receives your request and can open the link from then on.

### While a support link is active

An amber **On** badge appears next to **Remote support** in the user menu, so you always know access is open.

Click **Remote support** again to see the status of your request:

| Field | What it tells you |
| --- | --- |
| Request date | When you sent the support link |
| End date | When access expires (72 hours after the request) |
| Opened by agent | Whether the partner has used the link yet |
| Your message | The problem description you sent |

If the partner hasn't opened the link yet, they haven't started working on your account.

### Ending access early

You can close access at any time, before the 72 hours are up.

1. Open the user menu and click **Remote support**.
2. Click **Disable support link**.

The link stops working immediately and the **On** badge disappears. Disable the link as soon as your issue is solved; there is no reason to leave access open longer than needed.

### Featured partner: MakeFlow Belgium

MakeFlow Belgium is the first NIZU partner available through Remote Partner Support. It appears as **[Makeflow](https://makeflow.be)** in the partner list.

When you send a support link to [Makeflow](https://makeflow.be), their team receives your problem description and can sign in to your account to investigate and resolve it. More partners may be added to the list over time.